JUNE 13-16, 2019 · MANCHESTER, TNN
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Frequently Asked Questions

Q: Are the Lockers inside Centeroo?
Q: Are you going to mail a Locker Key to me?
A: No! Please bring a Mobile Phone Snapshot of Your PayPal Receipt to the Locker Check-In Tent, and we will exchange it for your Locker Key or Keyless Padlock at our Check-In Tent, which is inside the venue.
Q: What do I need to bring to the Festival to Receive my Locker Key?
A: Please bring a Mobile Phone Snapshot of Your PayPal Receipt to the Locker Check-In Tent. You will see it on your screen when you order the Locker. If you have any questions, please email LockerLou@LockerLou.com.
Q: Do you Guarantee to hold my Locker Reservation?
A: Yes. We will hold your Locker Reservation throughout the entire Festival until you claim it.
Q: Will you explain the Key/Padlock Deposit one more time?
A: Let's use the Large Keyless Combination Locker as an example. PayPal charges $74.00. You bring the PayPal Receipt to Locker Check-in. You receive a Keyless Combination Lock and keep the Lock for 4 days. When you return the Keyless Combination Lock to us you immediately receive $10 cash back. Your Net Total Cost for the Large Keyless Combination Locker for four days is $64.00. You’ll leave the Festival with $10 in your pocket - gas money for the drive home.
Q: I hate lines …
A: We all hate lines. Please help us be efficient.  Please bring a Mobile Phone Snapshot of Your PayPal Receipt to the Locker Check-In Tent.
When it’s time to go home all Key Deposit Refunds are issued quickly. Just give the Locker Key to one of us and we’ll hand you a $10 bill. No forms, no ID’s, no complications. It took more time to read this answer than it will to exchange your Locker Key for $10. Sometimes there’s a line, but it moves fast, and it won’t take long to get your money.
Q: Where is the Locker Check-In Tent?
A: Signs will show you the way to our tent and our location will be in the Festival Guide. Event Staff can point you in the right direction, and we’ll post a map you can download - as soon as one is available. If you’re lost just call: (800) 827-1692 and we’ll direct you to the Lockers.
Q: Will I be able to use the Locker anytime I want?
A: YOU MUST HAVE A TICKET TO THE EVENT TO ACCESS THE LOCKERS. Our current arrangement with the Festival allows you to access the lockers as many times as you wish WHILE YOU ARE INSIDE THE FESTIVAL.  All lockers will be accessible 24 hours from the time Centeroo opens on Thursday afternoon, until Sunday evening after the last band hits the Main Stage.
Q: How Big are the Lockers?
A: Please review the "Reserve" Page for the locker dimensions.
Q: Can I pay for the Lockers at the Event?
A: Maybe. There is a limited supply of lockers - and all of them are available on-line right now.  Every Locker will probably be reserved on-line before the Festival begins.  No one knows for sure. If the lockers sellout on-line, there won't be any Lockers available to rent at the Festival - unless someone cancels at the last minute.
If you Reserve Your Locker NOW, we guarantee to hold your reservation for the entire event.

Q: If I can't make it to the Festival, or don't need my Locker Reservation, can I get a refund?
A: Yes! Please reach out to me by email or in person at the event as soon as your plans change. No Refund will be issued after the Festival is over.
Q: What happens if I lose my Key?
A: If you lose the Key, you will forfeit the $10 deposit. You will receive a new Key and will need to pay another refundable $10 deposit. Once you return the new key, you will receive the second deposit back. If you find your "lost" Key, you’ll receive your original deposit back too.
Q: Can I charge my Phone or Tablet?
A: Yes, we’ll have a Charging Station inside our Tent.  The Charging Station will have a limited number of Private Laptop Lockers, with electrical outlets, which will be available to accommodate phones, tablets, cameras, and laptops.

Private Laptop Lockers allow our customers to charge mobile technology devices in a secure environment.  They provide temporary storage while you recharge your phone, tablet, camera, or laptop, etc. for approximately an hour.  Each individual compartment locks and unlocks using its very own patron key.  The door is 4.5” High with a 13.5” Wide clear opening. The shelf is 16.5” Deep.

The Charging Station will be located inside our Tent.  There is no additional fee to recharge your device after you rent Any Size Locker.  We only ask that you limit use to one hour, so we can share this complimentary service with as many Bonnroovians as possible.
Q: Can I get more than One Key for My Locker?
A: Only One Key is issued for Each Medium Size Lockers, however, ALL Large and Extra-Large Lockers will be equipped with Keyless Combination Locks.

We’re using “Set-Your-Own” combinations for customer convenience and increased security.
Q: Do I bring my own Padlock?
A: You cannot use your own Lock. You must use the Lock provided by the Locker Company. There is no additional charge for the use of our Lock, which remains the property of the Locker Company. A $10.00 Refundable Lock Deposit is collected when you reserve the Large Keyless or Extra-Large Keyless Combination Locker on-line.

Here’s how it the Deposit works: PayPal charges you for the Large Keyless or Extra-Large Keyless Combination Locker. You bring the PayPal Receipt to Locker Check-in. You receive a Pad Lock and keep it for 4 days. When you return the Lock to us you immediately receive $10 cash back.
Q: If someone had a Locker at a previous Festival, will the same combination open my Locker this weekend?
A: No. That's like asking if the last winning PowerBall numbers are a good play today.

Here's Why:
All Locks are removed from the Lockers and returned for the $10 deposit at the end of each Festival.  All combinations are re-set to "0000". The locks are placed in a bin and one is chosen at random when you check-in.  You then personally create your own four digit code for your Lock.  LockerLou's friendly advice: If you're looking for a quick score, forget the Lockers - play PowerBall.
Q: What happens if I forget my Paypal Receipt?
A: Please bring a Mobile Phone Snapshot of Your PayPal Receipt to the Locker Check-In Tent.